Customer Experience Questionnaires and CSAT Tracking for Local Businesses

Public reviews tell you what customers say in front of everyone. Customer experience questionnaires tell you what they really think — privately, in detail, and early enough to act. Together with a CSAT score, they turn scattered feedback into a number you can manage.

Feedback collection that customers actually complete

Customers scan a QR code and answer a few quick questions about their visit. Because it's fast and frictionless, response rates stay high — and every response is attributed to the QR code it came from, so you know exactly which location, table, or campaign generated it.

Track CSAT over time

Your Customer Satisfaction (CSAT) score is the all-time average of those ratings, and Lisa AI tracks it month over month. You can see at a glance whether experience is improving or slipping, broken down by:

Catch problems before they go public

The biggest advantage is timing. A private questionnaire surfaces an unhappy customer *before* they post a one-star review — giving you the chance to make it right and protect your reputation. Happy customers, meanwhile, can be routed straight to leaving a public Google review.

Why it matters

Related reads

Try Lisa AI free and start measuring customer experience across every location.