Reputation Management for Local Businesses: Reviews Meet CX Questionnaires

Reputation Management is the foundation of every retail sales engine. It is what turns a happy visit into a public 5-star review, an unhappy visit into a private fix, and every visit into a measurable signal about your customer experience.

Why reputation goes beyond reviews

Most "review management" tools stop at collection. The reality is that local buyers look at three things before they walk in: your star rating, your number of reviews, and the quality of your replies. If you only optimise the first two, you leave the most important signal — actual customer experience — invisible.

That is why Lisa AI bundles two things into one piece: branded **review pages** and **in-depth CX questionnaires**.

How it works

1. A QR code, SMS, WhatsApp message or email at the moment of experience routes the customer to your branded review page.

2. The page asks one question first — was your visit great? Happy guests are sent to your Google Business Profile to leave a public review. Unhappy guests are sent to a private CX questionnaire.

3. The CX questionnaire captures detailed feedback (per-location, per-team, per-touchpoint) so you can fix issues *before* they become public 1-stars.

What you get

Try Lisa AI free to switch on Reputation Management for your locations and start measuring every visit.