# Lisa AI — Full Product Documentation

> Lisa AI is an all-in-one retail AI sales engine built by Rating Matters. It helps local businesses dominate Google search, manage reviews, automate bookings, and convert more customers using AI-powered tools. Lisa AI operates on a pay-per-action credit model with no monthly subscription fees.

## Company Information

- Product Name: Lisa AI
- Company: Rating Matters
- Description: Local SEO specialized Digital Marketing Agency
- Website: https://www.mylisa.co
- Contact Sales: https://rating-matters.com/contact-us/
- Category: Business Application, SaaS, Retail AI, Local SEO Platform

## Pricing Model

Lisa AI uses a pay-per-action credit system. Users purchase credits and spend them on specific actions such as AI analysis, email broadcasts, review responses, and chatbot interactions. There are no monthly fees or subscriptions — businesses only pay for what they use. Credit top-ups are available through integrated Stripe payments.

## Target Market

Lisa AI is designed for local businesses that serve their community, including:

- Restaurants & Cafés — Fill tables with Google Maps dominance
- Hair & Beauty Salons — Attract walk-ins with 5-star reviews
- Gyms & Fitness Centers — Stand out with strong local ratings
- Auto Repair Shops — Be the #1 garage people find
- Clinics & Dentists — Win patient trust automatically
- Hotels & Apartments — Increase direct bookings
- Retail Stores — Get chosen over competitors
- Healthcare Providers — Build patient trust online

## Core Product Modules

### 1. Local SEO & Reputation Management

Manage your local SEO, Google Business Profiles, reviews, QR codes, loyalty programs, and vouchers from a unified dashboard.

Key capabilities:
- Google Business Profile integration and management
- Automated Google review monitoring and syncing
- AI-powered review response generation
- Review page creation with custom branding and logos
- QR code generation for review collection at physical locations
- Review click tracking and analytics
- Monthly ratings and reviews reporting
- Star rating distribution analysis
- Top locations performance charts
- Location overlap detection across workspaces
- Bulk review page creation from business locations

### 2. AI Business Analysis

Get AI-powered analysis of your business online presence, SEO performance, reviews, and digital visibility.

Key capabilities:
- Comprehensive online presence scoring
- SEO performance analysis
- Review sentiment analysis
- Competitive positioning insights
- Actionable recommendations for improvement
- Analysis history tracking
- Share analysis reports with team members
- Email delivery of analysis reports
- Landing page content analysis

### 3. AI Chatbots & Customer Support

Deploy AI-powered chatbots that handle customer inquiries 24/7 with integrated Mini CRM and escalation management.

Key capabilities:
- AI-powered chat agents with customizable personalities
- Knowledge base management with document uploads
- Support document processing for AI training
- FAQ auto-generation from uploaded documents
- Chat session logging and analytics
- Customer conversation history
- Escalation workflows for complex inquiries
- Chat user tracking and management
- Embeddable chat widget for websites
- Firewall-friendly widget deployment option
- APK generation for mobile chat integration
- AI-powered ticket analysis

### 4. Booking System

Simple and powerful booking management that lets customers book appointments online.

Key capabilities:
- Customizable booking pages per location
- Custom booking URLs
- Password-protected booking pages
- Booking link management with bulk creation
- Public booking page with business information
- Booking confirmation and management

### 5. Promotions & Broadcasting

Create and manage marketing campaigns, broadcast messages, and promotional content with AI assistance.

Key capabilities:
- Email agent creation and management
- AI-generated email content
- Scheduled email campaigns
- Marketing email management with contact segmentation
- Loyalty-specific email campaigns
- Promotional message scheduling and display
- Email broadcast analytics

### 6. Loyalty Programs

Digital stamp-based loyalty programs with customizable rewards to drive repeat business.

Key capabilities:
- Create custom loyalty programs per location
- Digital stamp collection and tracking
- Customizable reward thresholds
- Member management and reporting
- Loyalty card validation
- Stamp collection analytics
- Customizable button text and branding
- Automated loyalty email campaigns

### 7. Voucher System

Create and manage digital vouchers with validation and redemption tracking.

Key capabilities:
- Voucher creation with custom values and expiry
- QR code-based voucher validation
- Redemption tracking and reporting
- Location-specific voucher management
- Public voucher pages for customer access

### 8. Website Builder

Generate AI-powered websites for business locations with SEO optimization.

Key capabilities:
- AI-generated website content
- Location-specific website pages
- SEO-optimized page structure
- Public website hosting

### 9. Multi-Location Management

Manage multiple business locations from a single dashboard with powerful import and organization tools.

Key capabilities:
- CSV bulk location import
- Google Business Profile location sync
- Location auto-population from Google Places data
- Google Maps rating scraping and tracking
- Location transfer between workspaces
- Tag-based location organization
- Import job tracking and management

## Platform Features

### Workspace Management
- Multi-tenant workspace architecture
- Team member invitations with invite codes
- Role-based access control (Super Admin, Admin, User)
- Custom company slugs for branded dashboard URLs
- Domain-based workspace routing
- User approval workflows

### Credit System
- Pay-per-action credit model
- Credit balance tracking
- Usage statistics and history
- Auto top-up configuration
- Stripe-integrated credit purchases
- Admin credit settings management

### Integrations
- Google Business Profile OAuth integration
- Google Places API integration
- Google Maps data scraping
- Stripe payment processing
- Supabase authentication
- Email delivery (transactional and marketing)
- OAuth token refresh management

### Reporting & Analytics
- Monthly ratings trends
- Monthly review volume tracking
- Top-performing locations charts
- Review click analytics
- Average star rating analysis
- Chat session analytics
- Support ticket analytics
- Voucher redemption reports
- Loyalty program reports
- Business metrics summary dashboard

### Administration
- Super admin panel
- System settings management
- Menu visibility configuration
- Menu ordering customization
- User management and approval
- Integration management
- QR code administration
- Elevated content management with image optimization

## Technical Stack

- Framework: Next.js (React)
- Database: PostgreSQL with Prisma ORM
- Authentication: Supabase Auth with NextAuth.js
- Payments: Stripe
- AI: OpenAI integration for content generation and analysis
- Hosting: Vercel / Replit compatible
- Styling: Tailwind CSS with shadcn/ui components

## How It Works

1. **AI Analysis** — Start by analyzing your business online presence with AI to understand your current digital visibility
2. **Score Digital Presence** — Get a detailed score across SEO, reviews, social media, and more with actionable insights
3. **Fix with Lisa AI** — Use Lisa AI's suite of tools to address every issue discovered in the analysis
4. **Sell More** — Boost visibility, attract more customers, and grow revenue through improved online presence

## Key Statistics

- 76% of local searchers visit a store within 24 hours
- 28% of local searches result in a purchase
- 40% average increase in foot traffic for Lisa AI users
- 24/7 AI-powered customer support availability
- 1,000+ businesses using the platform

## International Availability

Lisa AI serves businesses globally with particular focus on:
- United Arab Emirates
- Saudi Arabia
- United Kingdom
- United States
- India
- South Africa
- Philippines
- Egypt
- Malaysia
- Spain
- Portugal
- Greece
- Colombia

RTL (right-to-left) language support is available for Arabic-speaking markets.

## Links

- Homepage: https://www.mylisa.co
- Sign Up: https://www.mylisa.co/signup
- Login: https://www.mylisa.co/login
- Privacy Policy: https://www.mylisa.co/privacy-policy
- Contact Sales: https://rating-matters.com/contact-us/
- Concise LLM Overview: https://www.mylisa.co/llms.txt