Replies that reflect your business
Configure Google review reply skills with your business instructions and selected locations. Check the tone and escalation guidance before enabling automated replies.
Review management for your local business
Keep customer feedback part of your working day. Lisa, the Google AI Employee, supports configurable Google review replies and negative-review alerts, while customer feedback tools help your team understand the experience behind a review.
What you can configure
Attention for issues that need a person
Use negative-review alerts to bring service problems to your team's attention. An AI reply is not a substitute for investigating what happened or resolving a complaint.
Feedback beyond a public rating
Use customer feedback questionnaires to learn about the visit. Invite honest reviews from all customers, whether their experience was positive, mixed or negative.
A practical starting point
Connect the relevant locations
Connect your Google account and choose the business locations your review skills should cover.
Set reply instructions
Describe your business voice, what a reply should avoid, and how customers can reach a person for help.
Keep the team involved
Check replies and alerts, investigate recurring issues, and update instructions when your service or policies change.
Review management questions
Can Lisa AI reply to Google reviews automatically?
Yes. Google review replies are configurable skills. Connect the appropriate Google account, select locations and set reply instructions before enabling the workflow.
How should I invite customers to review my business?
Invite all customers to share their honest experience. Do not make the Google review link depend on a rating or offer discounts, gifts or other incentives for a review.
What should happen after a negative-review alert?
A team member should investigate the issue and arrange follow-up where appropriate. Automated replies and alerts do not resolve the underlying customer problem.
Does this guarantee better ratings?
No. Reviews reflect customers' experiences. Lisa AI helps manage replies and feedback; it does not guarantee ratings, review volume or search rankings.
Related guides
Explore related solutions
Choose the work your team needs
Create an account and configure employees and skills. Prepaid tokens fund tasks, plus applicable monthly workspace, active-member and skill-run fees. Review current pricing.